Policies
Aggressive Behavior
Clients must disclose any previous dangerous behavior exhibited by their pet. Depending on the severity of the dangerous behavior we may be required to use restraints such as muzzles to perform grooming services and ensure the safety of the groomer. For the benefit of both the pet and stylist, we will not continue working, or may skip stressful procedures, if your pet’s behavior is compromising his safety and/or that of the groomer. We may refer you to your veterinarian for a sedative. Aggressive behavior which results in a bite or other injury to the groomer, will be reported to the animal control agency of the county where the grooming was performed, in accordance with the requirements of California law.
Use of Sedatives
We do not practice veterinary medicine, and cannot legally administer sedatives or drugs as an aid to grooming. We do realize that there are some situations where a veterinarian may prescribe something to be administered by the client prior to grooming services. As we have no control over the use of sedatives or drugs we do not administer, Fursure mobile pet grooming assumes no liability for adverse reactions to these medications.
Veterinary Care
We make every effort to ensure your pet’s grooming is pleasant and safe, however, if your pet becomes ill or if the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and agree to pay for all expenses.
Senior Pets & Pets with Health Problems
Once your pet becomes elderly or if they suffer from a health condition they may not accept a lengthy grooming procedure. For their comfort and safety they will be groomed for cleanliness and comfort, in simple styles.
Matt & Pelt Removal
While we are extremely careful when removing excessively matted or pelted coats there is a risk of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet’s skin allowing mold, fungus, or bacterial growth. I may also find
v-shaped cuts, where owners have tried to remove the mats themselves with scissors.
The after effects of mat removal procedures can include itchiness, skin redness, self inflicted irritations or abrasions and in rare instances failure of hair to re grow. Shaved pets are also prone to sunburn and should either have sun screen applied or be kept out of the sun until the hair grows in sufficiently to the protect the skin.
We will only shave down your pet with your consent.
There will be an additional charge for this service, depending on the severity, because of the extra time required to slowly and carefully get under the pet’s mats.
As the owner, You are responsible for the condition of your pet’s coat and may not hold us responsible in the event of adverse effects of mat removal.
For more information about, and the prevention of- matting/pelting, please click here.
Cancellations and “No Shows”
If you cannot keep your scheduled appointment please call us 24 hours in advance. Failure to call in advance will result in a $25 charge. If pet is not available to groom at the specified time we will wait at your location for fifteen minutes to allow for the possibility that you are late and on your way back home. Beyond that time may cause delays to those clients scheduled after you. Rushing to complete your pet on time may affect the quality of the service. A $50 charge will be incurred for a “no show”.
